Important — This Privacy Policy explains how Family Zone Ltd. (“Family Zone”, “we”, “us” or “our”) collects, uses, discloses and safeguards your personal information when you access or use the Family Zone mobile applications, the website located at family.zone, and any other products or services that link to this Privacy Policy (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Services.
Family Zone Ltd. is a company registered in England and Wales (company no. 10811218) with its registered office at 1 st Floor, 124 Cleveland Street, London W1T 6PG, United Kingdom. You can contact us at privacy@family.zone or by post at the above address.
This Policy applies to personal information we process about:
It does not apply to third-party services you may access via the Services (for example, Google Calendar, Apple iCloud or Amazon Alexa). Please review the privacy policies of those providers before you enable any integrations.
| Category | Examples | Source | Legal basis (EU/UK) |
|---|---|---|---|
| Account Information | Name, email address, password, profile photo, family name | You | Contract |
| Content You Create | Calendar events, lists, notes, chores, photos, chat messages, location check-ins | You & other users in your family group | Contract |
| Child & Household Details | Children’s names, ages, school details, household roles | You | Consent |
| Device & Usage Data | IP address, browser type, device identifiers, app-usage logs, crash reports | Automated | Legitimate interests |
| Location Data | Approximate location (IP); precise GPS only if you opt-in | Automated / You | Consent |
| Transaction Data | Subscription tier, last four digits of card, billing address | Payment processor | Contract & Legal obligation |
| Data from Integrations | Google/Apple calendar content, voice-assistant requests | Third party | Consent |
You are not required to provide information marked as optional, but certain features may not function without it.
We may aggregate or de-identify information so that it can no longer reasonably identify you and use it for any purpose.
We never sell your personal information. We disclose it only:
We use cookies, SDKs, log files, pixels and similar technologies to recognise you, remember preferences, measure traffic and deliver relevant content. You can control cookies through your browser settings and opt-out of certain analytics or advertising cookies as described in our Cookie Notice.
Depending on where you reside, you may have rights to:
Most rights can be exercised in-app under Settings → Privacy, or by emailing privacy@family.zone. We may need to verify your identity before fulfilling a request.
The Services are not directed to children under 13 and we do not knowingly collect personal information from them. Parents may add limited profile details for children to enable scheduling and household management functions. If you believe we have collected information from a child under 13 without parental consent, please contact us so we can delete it.
We implement administrative, technical and organisational safeguards designed to protect personal information, including encryption in transit and at rest, role-based access controls, vulnerability scanning and regular security audits. No system is perfectly secure; we encourage you to use a strong, unique password and enable device-level security.
We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements. You can delete content or close your account at any time via Settings; residual data may remain in backups for up to 30 days.
Your information may be transferred to and processed in countries outside your own. Where we transfer personal data from the EEA/UK to a country that has not been deemed to provide an adequate level of protection, we rely on approved safeguards such as Standard Contractual Clauses.
We may update this Policy from time to time. We will post the updated version on our website and indicate the “Last updated” date. We will notify you of material changes via the app or email. Your continued use of the Services after such changes constitutes acceptance.
This document is provided for general information only and does not constitute legal advice. You should consult qualified counsel to adapt it to your specific circumstances.